The medical front desk process is a complex interplay between doctors, hospitals, patients, and insurance companies. Since many parts of the front desk job are a repetitive manual process, we wanted to improve the key areas with a seamless front desk web experience.
When a patient has an upcoming appointment, an email is triggered to inform the patient of their appointment type, time, and to begin the front desk web experience.
The patient's basic information as well as the primary and secondary insurance information is gathered.
If there are additional lab tests that are needed the patient will have the ability to schedule the appointment.
The patient will be able to see the estimate before the appointment so they will have a better understanding of how much it will cost them. The patient will also have the ability to pay ahead if they choose to.
The patient will be asked any questions related to the appointment, they will also be able to learn more about the procedure and the location of the appointment.
The patient has the ability to check into their appointment once they have arrived and pay for their appointment if they haven't done so already.