The medical front desk process is a complex interplay between doctors, hospitals, patients, and insurance companies. Since many parts of the front desk job are a repetitive manual process, we wanted to improve the key areas with a seamless front desk web experience.
Introduction
When a patient has an upcoming appointment, an email is triggered to inform the patient of their appointment type, time, and to begin the front desk web experience.
Step 1
The patient's basic information as well as the primary and secondary insurance information is gathered.
Step 2
If there are additional lab tests that are needed the patient will have the ability to schedule the appointment.
Step 3
The patient will be able to see the estimate before the appointment so they will have a better understanding of how much it will cost them. The patient will also have the ability to pay ahead if they choose to.
Step 4
The patient will be asked any questions related to the appointment, they will also be able to learn more about the procedure and the location of the appointment.
Step 5
The patient has the ability to check into their appointment once they have arrived and pay for their appointment if they haven't done so already.
